Internal affairs

Improving communication in any organization can have unexpected benefits…

Good internal communication, between members of staff at all levels helps improve the efficiency of any business. It ensures that everyone knows which direction the company is heading in and also helps to improve the job profiles of even the junior members of staff. Staff members stop feeling that they are being left in the dark as to what is happening and therefore begin to feel that their job is important.

For many larger businesses the main form of internal communication is through memos/emails, but this is a very limited and impersonal form of communication and often results in a poor response.

Improving contact within your organization need not be that difficult, but all the following suggestions do need to be implemented regularly, as they will not work as “one-offs”.

Ground meetings at regular intervals. These only need to be 15 to 30 minutes long, but may prove to be the best time spent with the staff. It is here you can explain what is happening within the company, and more importantly, why it’s happening. During this period you should also be able to assess staff attitudes and get feedback.

The ground meeting can be altered to suit your business circumstances, and you may find within larger organizations that a series of meetings at different management levels, with the information being passed down, represents a more useful structure.

Staff should leave the meeting with a “feel good” factor, and this will in turn promote your company goals.

The internal newsletter. Particularly relevant where large numbers of people are involved. This type of publication should carry company news and information about individual employees, promotions and special events.

There are many other quick and easy ways to improve customer relations, here are two examples:

  • A strategically placed bulletin board or suggestion box

  • Displaying targets and end of month turnover on the board


If your company, like so many, is committed to achieving a “culture of excellence”, then putting your internal affairs in order is likely to play a key role.