(your name, street
city, state, zip)
(date)
(name
street
city, state, zip)
__________________________
Dear ____ (name):
We can definitely understand your annoyance in not
receiving the _______
(number and item) that you ordered. Orders requiring __________(special
work)
need ____ (time span) for delivery. Our
salesperson probably did not make that
clear and we are sorry for that misunderstanding.
Your order will be shipped ____ (day and week
it will be shipped) and will arrive
within ____ (time period). Please forgive the
delay. We know that you will be
satisfied with the final product.
Sincerely,
(Name)
(Title)
Macrotwin Company / www.FreeBusinessForms.com