Inactive Customer Sales Inquiry

Dear _____ (name):

 

In the past I have valued your patronage.  But despite the fact that we have always enjoyed a mutually pleasant and profitable relationship, you have not placed an order with me in recent (time period). Am I responsible for something said or done that offended or displeased you?

Please let me know if anything is troubling you that I can rectify.  Just call on the phone so we can talk.  I definitely respect your insight and good will.

 

Cordially yours,

 

(name)