(your name, street
city, state, zip)
(date)
(name
street
city, state, zip)
_____________________
Dear ___ (name):
I guess you are right, ____ (name)! Although I thought that
our charges are
justified, your letter as well as a discussion with our service crew who
visited
you has convinced me that you are partially correct.
The ____ (item in question)
must have been defective and that is why it has probably given you so much
difficulty.
Therefore, I have told the bookkeeping department
to cancel all of last
____ (time period's) service charges. Now I
understand that all the equipment is
working smoothly. Please let me assure you that we will continue to stand
by our
product for the full ___ (time period).
Sincerely,
(name)
(title)
Macrotwin Company / www.FreeBusinessForms.com