Cancel Incorrect Service Charges

(your name, street

city, state, zip)




city, state, zip)


Dear ___ (name):

I guess you are right, ____ (name)! Although I thought that our charges are justified, your letter as well as a discussion with our service crew who visited you has convinced me that you are partially correct.  The ____ (item in question) must have been defective and that is why it has probably given you so much difficulty.

Therefore, I have told the bookkeeping department to cancel all of last ____ (time period's) service charges.  Now I understand that all the equipment is working smoothly.  Please let me assure you that we will continue to stand by our product for the full ___ (time period).